Melina Chatah

Melina Chatah has diverse work experience in the customer success field. Melina is currently a member of Women of Customer Success. Previously, they worked as a Team Lead and Customer Success Manager at SoSafe, where they focused on building relationships with clients, crafting engagement plans, and managing commercial negotiations. Melina has also been a member of Future of SaaS and Customer Success Collective.

Before their roles at SoSafe, Melina worked as the Head of Customer Success at Keeyns B.V., where they led the implementation of HubSpot and introduced tools to streamline internal processes. Melina also served as an Enterprise Customer Success Manager and Senior Customer Success Manager at Lucid Software, working closely with account executives to support customers' business objectives.

Melina's experience also includes working as a Customer Success Manager at Flowbox, where they successfully implemented marketing tools and was involved in various internal projects. Melina worked as a Transition Lead and Team Lead at DS Smith, focusing on knowledge transfer, process optimization, and implementing Microsoft Teams. Earlier in their career, Melina held roles at CLUSE and Vodafone Germany, where they gained experience in customer care, team leadership, and recruitment assistance.

Overall, Melina Chatah has a strong background in customer success, with experience in team leadership, relationship management, and project implementation.

Melina Chatah obtained a Bachelor of Business Administration (BBA) degree in Human Resource Management from Inholland University of Applied Sciences from 2010 to 2014. Prior to that, they completed their High School/Secondary Diplomas and Certificates at Southridge in Kennewick, WA from 2009 to 2010. Melina also earned their Havo degree in N&T + N&G from Rijnlands Lyceum Sassenheim from 2004 to 2009. Additionally, Melina has acquired various certifications, including Scrum Master Certified (SMC) from Scrum Alliance in January 2022, and a range of customer success and leadership certifications from institutions such as LinkedIn, SuccessHACKER, and Udemy.