Alexia Kauffman

Alexia Kauffman has over 19 years of experience in customer support and service roles, currently serving as Senior Manager of Customer Support at SoundExchange since April 2004. Previous roles at SoundExchange include Manager of Customer Service, Manager of Quality Assurance, and Senior Account Manager. Additionally, Alexia has been a voting member of The Recording Academy since December 2007. Alexia contributed as a volunteer at Doorways for Women and Families from August 2008 to November 2009, assisting victims of domestic abuse. Alexia was also a board member of the Arlington Philharmonic from July 2008 to July 2009 and worked as an Assistant Teacher in Community Education at the Latin American Youth Center from August 2003 to April 2004. Alexia earned a degree in Spanish and Music Industry from James Madison University from 1997 to 2002.