Susan Mattine

Susan Mattine is a seasoned professional with extensive experience in product analysis, order management, and customer service. Currently serving as a Senior AI Product Analyst at SoundHound AI, Susan specializes in analyzing structured and unstructured data to enhance system capabilities and support natural language processing initiatives. Prior roles at CROSSMARK included Director of Order to Cash, where Susan led key functions for major clients, and Trade Manager, achieving notable reductions in order fallout. Experience also includes managerial positions at Jackson Hewitt and NEC Corporation, alongside entrepreneurial success as the owner of Susan M Designs. Susan holds a Bachelor's Degree in Business, Marketing, and Management from Siena College.