Chris Serong

Chris Serong is a seasoned Business Improvement Consultant at South East Water since April 2015, where responsibilities include defining current and future state processes, identifying and delivering improvements, managing change, and engaging stakeholders. Prior experience includes serving as a Business Improvement Coach at RACV from August 2000 to April 2015, focusing on identifying improvement opportunities, stakeholder engagement, and change management, along with roles as Customer Service Manager and Team Coach / 2IC. Chris holds a Change Management Certificate from the Australian Institute of Management, a Prince2 certification in Project Management from People Cert, and a Lean Six Sigma Green Belt certification from Lean Sigma Corporation. Additionally, a Bachelor of Business with Honours in Human Resource Management / Organisation Behaviour & Marketing was earned at Swinburne University of Technology. Early education was completed at Marcellin College, Bulleen.