Beckie Fowler Cmgr McMi

Beckie Fowler CMgr MCMI has extensive experience in service improvement and customer service management, currently serving as the Insight & Service Improvement Lead for Developer Services at South West Water since August 2016. This role involves analyzing customer service metrics and collaborating with team leads to enhance processes using agile and lean techniques. Previous roles at South West Water include Service Improvement Lead for the Wholesale Service Desk and Wholesale Service Desk Manager, focusing on identifying service improvements and training teams to meet market demands. Beckie's earlier positions include Customer Leakage - Delivery Team Leader and Billing & Collections Team Manager. Academic qualifications include a CMI Level 5 in Management and Leadership from South Devon College, Prince2 Foundations and Practitioner in Project Management, and a National Diploma in Business Studies from Exeter College.