Gemma Parker

Gemma Parker is an experienced professional currently serving as the Progressive Charging Delivery Manager and Affordability and Vulnerability Strategy Manager at South West Water since August 2004. Gemma's career at South West Water includes various managerial roles, notably managing the affordability team and the written complaints team, as well as overseeing change initiatives across customer services. In addition to current responsibilities, Gemma has worked in several capacities related to customer service, including change management and call centre operations. Since April 2016, Gemma has been actively involved with the Exeter Starlites Cheerleading Community as a coach, secretary, and finance administrator. Prior experience includes a role as a Personal Banker at Barclays from 2001 to 2004. Educational background includes studies at Honiton Community College from 1995 to 2001.