Sarah McAndrews

Sarah McAndrews has extensive experience in complaint resolution and customer support management at South West Water, where employment began in March 2007. As a Written Complaints Customer Manager, Sarah focused on investigating and responding to customer complaints before advancing to roles such as Complaints and Resolution Manager, where responsibilities expanded to include managing written escalated complaints and stakeholder relations, including interactions with local MP offices and industry Ombudsmen. Sarah also served as Customer Support Team Manager, overseeing a team dedicated to addressing water supply issues and compensation claims across the region. Education includes studies at Exeter College and St Thomas High School.