Lily Monk

Lily Monk is an experienced director in customer operations and transactions, currently serving as the Director of Customer Transactions at Southern Housing since December 2022 and a Board Member at Epsom & Ewell Housing Association. Previously, Lily held the role of Director of Customer Operations at Southern Housing Group, leading performance across multiple customer service teams and facilitating a transition to an omni-channel platform for improved operational efficiency. With a diverse background in claims management and strategic operations, Lily held senior positions at Direct Line Group, Allianz Global Corporate & Specialty, and RSA, where responsibilities included overseeing claims operations, implementing major change programs, and managing insurance products for various sectors. Lily holds a Bachelor's Degree in Financial Services from Edinburgh Napier University.