Alexis Knight

Alexis Knight is a seasoned professional with extensive experience in customer operations, service strategy, and billing management within the telecommunications industry. Currently serving as Director of Customer Operations at Southern Water since August 2025, Alexis previously held the position of Head of Service Strategy, Transformation & Performance at Three UK from September 2022 to August 2025. Prior to that, multiple roles at Vodafone included Head of Customer Relations and Senior Customer Experience Manager, where responsibilities encompassed managing enterprise mobile billing operations and leading global billing strategies. Additional experience at Accenture as a Manager complemented by a Master of Science degree in Psychology with Philosophy from the University of Oxford equips Alexis with a strong foundation in customer-focused solutions and strategic leadership.