Adrienne P.

Adrienne P. has a diverse work experience spanning over multiple industries. Adrienne currently holds the position of IT Business Analyst at Southwest Airlines Federal Credit Union, starting in January 2023.

Prior to this role, Adrienne worked at Advancial Federal Credit Union from 2018 to 2022. During their time there, they had a dual role as a Repossession & Vehicle Remarketing Specialist and an SME/Analyst. Adrienne was responsible for growing the Repossession & Vehicle Remarketing Specialist position and was involved in continuous process improvement and development. Adrienne served as a subject matter expert, collaborating with project leads in requirement gathering, process analysis, documentation, and liaising with Operations and IT. Adrienne also conducted User Acceptance Testing (UAT) and Database Verification (DBV) during migration and upgrades. Additionally, they supported project management activities and provided production support by troubleshooting and escalating systems issues with external vendors and the IT department.

Adrienne also worked at Advancial Federal Credit Union from 2011 to 2017. Adrienne initially held the role of Asset Recovery Specialist from March 2011 to June 2014, and then transitioned to the role of Repossession Specialist from June 2014 to May 2017.

Adrienne'searlier work experience includes working as a Collector II at Citi from February 2009 to March 2011, an Information Associate at Saint Luke's Health System from July 2007 to January 2008, and a Case Clerk at Energy Future Holdings - Legal Department from September 2004 to May 2006.

Adrienne P. obtained an Associate's degree in Applied Science - Accounting from Dallas College, which they attended from 2004 to 2008. In addition to their degree, they have also obtained several certifications. These certifications include the Jira Fundamentals Badge from Atlassian, Python for Non-Programmers from LinkedIn, Setting up ITSM Projects in Jira Service Management from Atlassian, Agile Project Management with Jira Cloud: 1 Projects, Boards, and Issues from LinkedIn, Kubernetes: Cloud Native Ecosystem from LinkedIn, Managing Jira Projects: 1 Introduction from LinkedIn, TestOut Pro Certified: Microsoft Excel® Advanced Certification from TestOut Corporation, Excel PivotTable Quick Tips from LinkedIn, Learning Microsoft SQL Server 2019 from LinkedIn, and SQL Queries Made Easy from LinkedIn. Additionally, they obtained the Certified Asset Recovery Specialist (CARS) certification from RISC // Your Compliance Partner in 2018. There is also mention of Adrienne holding the titles of Accounting Assistant and Accounting Clerk from Dallas College, although the specific periods of time for these positions are not provided.