Loeb provides Leadership for Employee learning, including corporate training initiatives and operational training programs for the Ground Operations, Inflight, Provisioning, Cargo, Customer Support & Services, and Customer Relations Departments. He joined the Southwest Family in 1994, and since then, he's held various roles at Southwest, including Ramp Agent, Ops Agent, Manager Ramp and Ops, Ramp Instructor, Manager Ramp and Ops Training, and Director of Ground Ops Training. As Sr. Director Training, Loeb led the Customer Delivery Team overseeing Ground Operations, Inflight, Customer Support & Services, Customer Relations, and Source of Support training. Most recently, he's supported the Center of Excellence, which includes our Learning Programs, Learning Design and Development, Learning Technology, and Support Services Teams. Loeb received a bachelor's degree in Aviation Management from Henderson State University.
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