Kia Sumner

Kia Sumner currently serves as a Patient Account Representative at WakeMed since November 2021 and has also worked as a Patient Services Specialist at Southwest Medical since February 2020. Prior experience includes a role as a Workforce Analyst at C3/CustomerContactChannels, Inc. from September 2019 to February 2020 and as a Work Force Analyst at Verizon from June 2006 to March 2019, where tasks involved managing call center employee schedules and providing data analysis for operational improvements. Kia holds a Certificate in Medical Billing and Coding from Branford Hall Career Institute, completed between 2003 and 2005, and has further education at the University of Mount Olive.