Southwest Service Administrators, Inc.
Michelle B. has extensive experience in customer service and call center operations, currently serving as Customer Service Manager at Southwest Service Administrators, Inc. since March 2020. Prior to that, Michelle held the position of Senior Manager of Call Center Operations at Red Ventures from September 2017 to February 2020, overseeing a team of 150-200 Sales Consultants through 12 Operation Supervisors. Michelle's previous tenure at Allconnect spanned a decade, where responsibilities included ramping up call center operations and supervising teams of up to 200 Sales Consultants across various managerial roles, fostering a culture of innovation and teamwork. Michelle started in the industry as an Operations Supervisor, effectively managing teams of Home Services Sales Consultants.
Southwest Service Administrators, Inc.
Southwest Service Administrators was created in 1995 as an independent Third Party Administrator (“TPA”) to provide unique and specialized services to labor-management, Taft-Hartley Trust Funds. Our mission is to do all things with a heart of service and provide support to clients and teams at all levels. Taking great care to guard sensitive information and systems, we hope to become a trusted pillar of the community. Our services include highly personalized and bilingual customer service, trust fund accounting, eligibility and hour bank programs, COBRA/HIPAA compliance and administration and medical management services customized to each client’s needs and requirements. We also offer our own exclusive Mexico PPO network. We are versatile in our approach to solving client plan issues including innovative thinking as a means to simple, but effective, solutions. We welcome you to our homepage and encourage you to take a look around our website and call us if you have any questions about our company or service.