Ana Ferreira is an AI Adoption Specialist and global CX and operations leader with over 10 years of experience in enhancing customer experience and team performance through automation and technical enablement. Currently serving as the Senior Manager of Client Technical Support at Sovos since 2026, Ana has previously held roles such as Head of Customer Support at Nutshell and Team Lead EMEA - Core Support at Zapier. Ana coordinated volunteers at GASTagus from 2014 to 2018, delivering strategic leadership and training to enhance team effectiveness. Ana earned a Post-Graduate degree in Public Health and Development from Universidade Nova de Lisboa.
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