Eliana Amadio

Eliana Amadio is an experienced professional currently serving as Senior Manager of Renewals at Sovos since November 2022, where responsibilities include leading the Renewals Team, training and development, performance monitoring, and enhancing customer continuity. Prior to this role, Eliana held positions at Sovos such as Renewals Supervisor and Customer Success Advisor, focusing on team leadership and customer engagement strategies. Eliana's earlier career includes a decade at Teleperformance, where roles spanned from Project Manager overseeing high-performance teams to Customer Service Agent providing comprehensive solutions. Eliana began a career in education as a Teacher at San Isidro Institute, managing the English department. Eliana is also pursuing multiple educational qualifications in agile methodologies, programming, and technical translation.