Nina Sakinah, ICP-ACC

Nina Sakinah, ICP-ACC has extensive work experience in various roles and industries.

Nina is currently employed at Igloo as the Head of Operations, responsible for overseeing the operational performance and executing strategies in Indonesia.

Prior to this, they worked as a Public Speaking Coach at Dunia Jebi, where they provided entertainment and informal education for kids and teenagers.

Nina also served as a Consultant & Senior Trainer at Jakarta International Customer Service Institute, focusing on customer service and satisfaction.

Nina was a ReSkills Global Trainer at ReSkills, an E-Learning platform that aimed to rekindle the joy of learning and equip individuals with essential skills.

Before that, they worked as the Head of Sales Excellence Support at GoTo Financial, where they managed business support operations and built relationships with merchants.

Nina also held the position of Business Support Operations Sr. Manager and Process Management Sr. Manager at Home Credit Indonesia, where they were responsible for managing daily operations, process improvement, and team management.

Nina has prior experience at PT Astra Aviva Life and AXA Financial, where they worked in customer experience and complaint management roles.

Furthermore, Nina worked at PT. Telkom Indonesia and Chevron Pacific Indonesia as a Senior Internet Camp Helpdesk, and at Radio Warna 104,2 FM Pekanbaru as a Radio Announcer.

Nina Sakinah, ICP-ACC, completed their Bachelor of Communications Science with a specialization in Public Relations and Applied Communications from Universitas Padjadjaran between 1999 and 2003. Additionally, they have obtained several certifications, including the ICAgile Certified Professional - Agile Coaching from ICAgile in February 2022, the Customer Service Foundations certification from LinkedIn in October 2021, and the Critical Thinking for More Effective Communication certification, also from LinkedIn, in September 2021.