Leticia Franzin

Leticia Franzin is an experienced Learning and Development Manager at Space Ape Games since July 2020, specializing in devising L&D strategies, designing onboarding processes, and implementing knowledge bases with a focus on microlearning and gamification. Prior to this role, Leticia served at Booking.com from May 2015 to April 2020 in various capacities, including Customer Service Team Lead, where management of teams ensured achievement of KPIs and high engagement, and Customer Service Trainer, responsible for enhancing virtual training programs. Earlier roles include a position as Tourist Guide at CELLLOS TRANSFERS & TOUR LTD and an Assistant Manager at Domino's, where operational and staff training responsibilities were key. Leticia holds a Bachelor’s degree in Zootechny from Universidade Federal do Tocantins, completed in 2010.