Marina Reid

Marina Reid has extensive experience in customer service and customer experience roles. Marina is currently the Head of Customer Experience at Space NK since April 2022. Prior to that, they served as the Global Head of Customer Service at Crabtree & Evelyn from June 2019 to March 2022. Marina also worked at Charlotte Tilbury Beauty as the Global Head of Customer Care from January 2018 to May 2019 and as a Senior Customer Service Manager from August 2016 to January 2018. Before that, Marina held positions such as Customer Experience Manager at Lyst from March 2014 to July 2016, Customer Service Manager at Pret A Manger from April 2013 to October 2013, and Customer Experience Manager at Cocosa (BrandAlley) from October 2012 to March 2013. Marina started their career at L'Oréal, where they served in various customer relations roles, including Consumer Advisory Manager for All Divisions from September 2010 to August 2012, Consumer Relations Manager for Luxury Division from May 2006 to September 2010, and Consumer Relations Manager for the Lancome Brand from March 2000 to May 2006.

Marina Reid's education history includes two bachelor degrees. The first one is a Bachelor of Commerce (B.Com.) from Université Jean Moulin (Lyon III), with no specified field of study or dates. The second degree is also a Bachelor of Commerce (B.Com.), but with a focus on International Relations and Affairs, obtained from Lyon Université Jean Moulin, again with no specified dates.