Eddie Au

Eddie Au is an experienced professional with a diverse background in process improvement and customer experience management. Currently serving as Director and Principal Consultant at Productivity Academy of New Zealand since May 2012, Eddie has held various significant roles, including Process Excellence Senior Manager at AXA and Business Improvement Specialist at TOWER Limited. Previous positions also include leadership roles at AIG and ING Asia Pacific, where Eddie specialized in Lean Six Sigma methodologies and customer experience initiatives. Additionally, Eddie has contributed to the field as an author and co-author of management literature. Educational qualifications include a Ph.D. in Operations Management from Bulacan State University and certifications such as Certified Scrum Master.