Spark New Zealand
Karen W. is a seasoned professional with extensive experience in customer insights and experience management across various sectors. Currently serving as a Customer Insights Partner at Spark New Zealand since August 2021, Karen collaborates with product managers to explore new markets and enhance B2B products. Previously, as a Senior Customer Research Partner at Travelport, Karen established the Travelport Lab community and implemented member engagement strategies. As a Client Experience Manager at Grant Thornton LLP, Karen reinvigorated the voice of the customer program, focusing on client feedback and pain points. With prior experience as a Research Manager at Future Thinking and a Manager of Market Insights & Customer Experience at AMP Financial Services, Karen has consistently contributed to customer engagement and product development. Karen holds a Master of Management and a Post Graduate Diploma in Business & Administration from Massey University.