Matthew Couillard

Matthew Couillard is an experienced professional in customer success and performance management with a strong background in relationship-building and operational analysis. Currently serving as a Sr. Customer Success Manager at SparkCharge since July 2021, Matthew is responsible for managing post-sales activities for enterprise customers, enhancing customer retention, and collaborating with various teams to ensure product improvement and customer satisfaction. Prior roles include Performance Manager at Agero, Inc., where Matthew coached service providers and implemented operational improvements, and Field Consultant at Kumon North America, Inc., overseeing multiple centers and driving enrollment growth. Matthew holds a Bachelor of Arts in Communication from the University of Massachusetts Amherst, earned in 2011.