Michaela Cassidy

Michaela Cassidy has over 15 years of experience in customer operations and training within the optical retail industry, currently serving as the Head of Customer Operations at Specsavers since November 2008. Michaela's career at Specsavers includes various roles such as Retail & Customer Operations Manager and Learning Design Manager, showcasing a strong progression in leadership and instructional design. Prior experience includes positions as an Optical Dispenser at both Specsavers Little Collins St and OPSM, and a Crew Trainer at McDonald's Corporation. Michaela holds a Bachelor of Applied Science in Psychology from Deakin University and several qualifications in training and assessment, including a Diploma of Training Design & Development and DISC Accreditation.