Matthias Sass

Matthias Sass has a wealth of experience in the hotel industry. Matthias is currently working as the Guest Experience & Quality Manager at Meliá Hotels International + Libena Resorts Ltd. Matthias'sresponsibilities include managing guest experience, quality management, and health and safety. Prior to this, Matthias worked as a Strategic Alliance - Brand Ambassador at Sweeply, where they supported the digitalization of hotels and aimed to improve the work environment for staff. Matthias also has experience as a General Manager & Consultant at mpms-consulting Ltd. + Al.Ma Experts, where they provided hotel business management and consultancy services in Spain. Additionally, Matthias worked as a General Manager & Brand Project Development Manager at BULCAR LTD., overseeing a 600-room hotel and creating a new brand for the hotel and tourism industry. Matthias has also held various managerial positions, such as General Manager, Regional Manager, and General Manager, at different hotels and companies. Throughout their career, Matthias has consistently focused on improving customer satisfaction and achieving positive business results.

Matthias Sass has a diverse education history spanning several decades. Matthias began their academic journey at Helmholtz Gymnasium Bonn in Germany from 1974 to 1983, where they obtained a Bachelor's degree in Science. In 1984 to 1987, they pursued a Diplom in Restaurant/Food Services Management through a Professional Education program. Following this, in 1989 to 1991, Matthias completed a Sommelier Course, earning the title of Sommelier and specializing in Wine Stewardship.

Continuing their education, Matthias obtained a Diplom in Special Education and Teaching from IHK Frankfurt/Trainer Education AEVO between 1994 and 1999. In 2000 to 2008, they engaged in additional professional education through REWE Touristik, obtaining a Certificate.

Matthias's academic journey took a turn towards the hospitality industry in 2011 to 2012 when they pursued Hotel Business Management at IU International University of Applied Sciences, resulting in a Teacher/Docent qualification. From 2014 to 2015, they pursued a Diplom in Protocol Service at Hotel Escuela Santa Cruz & Centauro Congresos. In 2017 to 2018, Matthias focused on Rhetoric and Composition/Writing Studies by earning a Diplom from Centauro Congresos.

Matthias has also sought continuous education and training for adults, participating in various webinars and seminars on the subject. In 2020, they completed an Educational Course in Advanced Agile Project Management and another Educational Course in Management & Administration of a Sports Facility, both through FEMXA's online platform.

Currently, Matthias is supplementing their knowledge in tourism management as they pursue a Certificate in the Revenue Management Process through Ostelea, Tourism Management School, scheduled for completion in 2021 to 2022.