Nicole Braun

Nicole Braun is an experienced Technical Escalation Manager at Spectra Logic since October 2021, previously serving as a Tier 2 Support Specialist. Responsibilities include resolving escalated customer trouble tickets, providing advanced technical analysis, mentoring Tier 1 technicians, and documenting solutions to enhance the knowledge base. Prior to Spectra Logic, Nicole managed scheduling for over 35 technicians at Paul Davis Restoration and held various roles including Office Manager at Alacrity Electric, Customer Support Lead at Accurence, and Customer Service Lead at IBM. A comprehensive background in customer support and technical troubleshooting is complemented by strong interdepartmental coordination and mentorship capabilities.