Andrew Peppercorn

Andrew Peppercorn is a seasoned professional with extensive experience in telecommunications and call center technology. Currently serving as Sr Director of Call Center Technology at Charter Communications since October 2016, Andrew oversees application performance optimization and leads a troubleshooting team to ensure minimal downtime during incidents. Previously held director roles in Quality Assurance and Program Management, focusing on testing and project intake for telecommunications. Before joining Charter, Andrew spent over 15 years at Time Warner Cable, progressing through various roles including Technical Product Owner for Enterprise Telecom Systems, managing significant budgets and delivering support to 15 contact centers. Andrew's career began at Time Warner Communications and Pinnacle Cable Services, where foundational customer service skills were developed. Andrew is an alumnus of The Ohio State University.