Ramy Abdalla

Ramy Abdalla has a diverse work experience in the IT industry. Ramy started their career as a Windows Deployment Technician at Peak Systems in 2014, where they set up and configured new desktop PCs and performed data transfer tasks. Ramy then worked as a Windows 7 Migration Technician at Apex Systems, where they followed detailed tasks and schedules for desktop and laptop upgrades, as well as documented processes and procedures for backup, installation, and configuration.

In 2015, Ramy joined PDS Tech, Inc. as an End User Migration Specialist, focusing on migrating machines to new IP environments. Ramy also worked as an IT Specialist at SmartSource Technical Staffing, where they provided field service support.

In 2016, Ramy took on the role of ITS Lead Specialist at Northwestern College, overseeing end-user support using help desk ticketing systems, managing the deployment of desktop images, conducting user training, and implementing patch management strategies. Ramy also worked as a Help Desk/Tech Support Technician at Technology Support & Solutions Inc., providing technical support to end users.

Since 2017, Ramy has held various positions as an IT Specialist, working at companies such as Fujitsu Americas, Spencer Technologies, Essintial Enterprise Solutions, and Field Nation. In these roles, they have utilized their IT expertise to support and troubleshoot IT systems.

Overall, Ramy Abdalla has gained extensive experience in IT support, migration, deployment, and technician roles throughout their career.

Ramy Abdalla attended Oak Park River Forest High School from 2002 to 2006, where they obtained their High School Diploma. Following that, from 2006 to 2014, they pursued their higher education at Triton College, studying Computer Information Systems. During their time at Triton College, Ramy focused on A+ microcomputers and Network Management.

Aside from their formal education, Ramy Abdalla also obtained several additional certifications. In July of 2013, they received the CompTIA A+ ce certification from CompTIA. In August of 2014, they earned the MCPS (Microsoft Certified Professional) certification and the MTA (Microsoft Technology Associate): Windows Operating System Fundamentals certification, both from Microsoft.