Diana Daoud

Diana Daoud is a highly experienced Senior User Care Specialist at Spendesk, proficient in French, English, and Spanish, with a strong background in project management, incident management, and B2B ticket processing. Prior to this role, Diana served as a Senior Customer Care Specialist at Getaround Europe, where responsibilities included managing a portfolio of major accounts, handling complex customer issues, and improving customer journeys. Experience also includes a multilingual customer service role at Maisons du Monde, where Diana managed various communication channels and trained new employees. Educational qualifications include a Master’s degree in Applied Foreign Languages from Université de la Sorbonne Nouvelle and a Master’s degree in Languages and Image from Université Évry Paris-Saclay.