Caroline Wanjiku

Regional Manager - Customer Service and KYC at SPENN

Caroline Wanjiku has a diverse work experience starting from their position as a Customer Service Representative at Data Rush Couriers from December 2014 to June 2016. Here, they directly dealt with customers and efficiently responded to their inquiries and complaints.

In 2016, they joined Eneza Education as a Customer Service Representative and Online Marketer. Their responsibilities included providing customer support through phone communication, collaborating with the customer care manager to develop customer acquisition and retention strategies, and working with the marketing executive to ensure relevant messaging to users.

Caroline then moved on to SPENN Technology, where they held several roles. From May 2017 to December 2018, they served as the Customer Service Team Lead for Kenya, where they handled customer support across various channels and managed budgeting and forecasting for the department.

Caroline was then promoted to the position of Customer Service Lead - EAC from January 2019 to January 2020, where they further improved key customer support processes within the East Africa region. Next, they took on the role of Customer Service and KYC Manager from February 2020 to May 2022, demonstrating their proficiency in managing customer service and Know Your Customer (KYC) functions.

Currently, Caroline holds the position of Regional Manager - Customer Service and KYC at SPENN Technology, starting from May 2022.

Caroline Wanjiku pursued their education at Kenyatta University from 2011 to 2015. Caroline obtained a Bachelor's degree in Education during this time. Later, in 2022, Caroline attended Strathmore University for a short period and earned a Diploma in Business Administration and Management, specializing in General studies.

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Timeline

  • Regional Manager - Customer Service and KYC

    May, 2022 - present

  • Customer Service and KYC Manager

    February, 2020

  • Customer Service Lead - EAC

    January, 2019

  • Customer Service Team lead - Kenya

    May, 2017

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