Shanice Bwembya

Senior Customer Service Representative at SPENN

Shanice Bwembya has a work experience that includes roles at two companies. From March 2020 until the present, they have worked at SPENN Technology as a Customer Service Supervisor. In this role, they are responsible for building exceptional customer service leaders and nurturing their skills. Shanice also worked as a Customer Service Representative at the same company from March 2020 to February 2022. Prior to their time at SPENN Technology, they were a Customer Service Executive at First Capital Bank from April 2018 to September 2019.

Shanice Bwembya attended the University of Zambia from 2013 to 2017, graduating with a Bachelor of Arts degree in Demography. In May 2021, they obtained a certification in Customer Service: Call Control Strategies from LinkedIn.

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Previous companies

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Timeline

  • Senior Customer Service Representative

    February, 2022 - present

  • Customer Service Representative

    March, 2020