Matthew Shaffer

Matthew Shaffer is an experienced customer service professional with a robust background in various roles within the industry. Currently serving as a Customer Service Specialist at SPI Corporate Solutions since July 2021, Matthew has previously worked as an Enrollment Counselor at Randstad Professionals US, LLC, where responsibilities included conducting admission calls and compliance reviews. Matthew also held the position of Interview Scheduler at Randstad, managing interview schedules for candidates across diverse hiring teams. With prior experience as a Customer Service Specialist at Service Partners Information Co. and as a Premier Customer Service Representative at Horace Mann, where Matthew excelled in insurance policy assessments, Matthew is well-versed in high-volume environments and maintaining service excellence. Educational credentials include a BA in Sociology from Western Washington University, complemented by a High School Diploma from Cascade High School.