Bratin Saha

Bratin Saha has extensive experience in the field of technical support and customer service. Bratin began their career in 2006 at CSS Corp, where they held various roles such as Technical Support Engineer, Escalation Lead, and Team Lead. During this time, they handled tickets raised by enterprise and SOHO customers, conducted training for level 1 engineers, and contributed to knowledge base articles. In 2012, Bratin joined Cisco, where they served as an ENGINEER.III.CUSTOMER SUPPORT.CUSTOMER ADVOCACY, Technical Support Team Lead, and Technical Support Manager. Bratin'sresponsibilities included managing team members, driving team performance, and ensuring customer satisfaction. Most recently, Bratin worked at Spirent Communications as a Senior Support Services Manager and Director of Support Services. In these roles, they led cross-functional product support teams and optimized processes to improve support operations. Bratin also managed managers, lead and senior technical support specialists.

Bratin Saha completed their B.Tech in Electronics and Telecommunications from the University of Calcutta from 2003 to 2006. Prior to that, they obtained a Bachelor of Science (B.Sc.) in Physics from the University of Calcutta from 2000 to 2003. Bratin Saha also has numerous additional certifications in various fields such as generative AI, customer service leadership, cloud computing, DevOps tools, and more.