Michelle Rhines

Michelle Rhines has over two decades of experience in support and management roles within the technology sector. Currently serving as Director of Support at Spirent Communications since August 2000, Michelle leads a global support team, ensuring top-tier service delivery while meeting SLA targets. Previous roles at Spirent include Senior Manager of Support and Senior Product Experience Manager, where Michelle focused on enhancing customer experience and participating in product release planning. Prior to Spirent, Michelle worked at Caw Networks as a Senior Support Engineer and Manager, and at Earthlink as Support Manager, where mentoring and training initiatives led to notable promotion rates. Earlier experience includes a Technical Support Quality Assurance Specialist role at JPS.net and EMT/Dispatcher responsibilities at Capitol Ambulance.