Peng Chen, known as Andy, is a Distinguished Member of Technical Staff at Spirent Communications, where they have developed expertise in network troubleshooting, root cause analysis, and customer communication since 2010. Previously, they served as a Senior Technical Support Engineer at Nortel Networks from 2001 to 2010 and at Datang Telecom Group from 1998 to 2001, focusing on hotline support and system maintenance. Andy earned a Bachelor's degree in Communication Engineering from Xidian University in 1998. With 18 years of technical support experience, they have fostered strong relationships with customers and colleagues alike.
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