Kimberly Mills

Kimberly Mills is an experienced IT professional currently serving as Supervisor of ITSM Product Support at Spok since May 2008, focusing on enhancing customer experience and service stability through data analysis. Previously held roles at Spok include Support Engineer Team Lead, where responsibilities included scheduling and customer advisory, and Sr. Support Engineer, providing high-level support and team training. Earlier experience includes freelance technical consulting, quality assurance testing at Xtend Communications, and customer support at COREMedia Systems. Kimberly holds a Bachelor of Arts degree from North Carolina Central University and has further education from California Coast University and Gibbs College.