Bathu Elia Kimambo

Bathu Elia Kimambo is an accomplished Customer Experience Analyst at SportPesa Tanzania since February 2017, specializing in developing and implementing customer experience strategies, analyzing customer feedback, and managing process improvements focused on customer satisfaction. Previous roles include Activation Quality and Competitors Analyst, Quality Analyst, and Inbound Customer Service Representative at Vodacom Tanzania Plc, where Bathu contributed significantly as a Customer Service Representative from May 2014 to May 2016. Bathu holds a Diploma in Procurement and Logistics Management from the Tanzanja Institute of Accountancy, completed in October 2013.