Stephen Waweru

Stephen Waweru is a seasoned customer service professional with extensive experience spanning over a decade in various roles. Currently serving as a Customer Service Specialist at SportPesa since January 2022, Stephen focuses on executing customer loyalty schemes to enhance retention. Previous positions include Customer Service Associate and Key Account Manager at Box Back Ltd, where responsibilities included ensuring customer satisfaction and managing commercial client relationships. Stephen also held roles as a Credit and Financial Advisor at Quest Holdings Ltd and a Client Care Representative at Pevans East Africa, honing skills in customer communication, issue resolution, and account management. Early career experiences include positions such as Field Research Assistant and Customer Service Agent, demonstrating a strong foundation in data handling and customer interaction. Educational background consists of studies at Australian University Studies Institute from 2004 to 2006.