Jeff Songster

Jeff Songster has over 8 years of work experience, beginning with a role as a Cast Member at Walt Disney World in 2013. Jeff then moved on to become a Contact Center Manager at Bed Bath & Beyond in 2017. In 2019, they took on the role of Sailor Services Manager at Virgin Voyages. In 2020, they became a Customer Service Manager - Chat & Email at Chewy. In 2021, they were promoted to Director of Customer Experience at Diggs Pet. Most recently, in 2022, they were promoted to Sr. Manager of Customer Experience at Spot & Tango.

Jeff Songster obtained a Bachelor's degree in Hospitality, Tourism and Event Management from the University of Florida. In July 2022, they obtained the Gladly Academy | New Manager certification from Gladly. In June 2022, they obtained the Gladly Academy | New Agent / Customer Service Hero certification from Gladly.