Courtney Ponce

Courtney Ponce is an experienced professional in customer success and account management, currently serving as the Director of Customer Success at SpotHopper since September 2022, where responsibilities include managing various departments to achieve customer satisfaction and success metrics. Previous roles include significant positions at Kareo, where Courtney focused on onboarding and training teams, driving customer adoption, and leading cross-departmental initiatives. With a background in sports media as a Sideline Reporter for CLA Sports Media and the San Gabriel Valley Tribune, Courtney has successfully combined a passion for customer engagement with a strong foundation in communication and management, supported by a Bachelor of Arts in Communications/Broadcast Journalism from California State University, Fullerton.