Maria Maslarova

Maria Maslarova has been the Director of People and Culture at SpotMe since January 2020. Prior to that, they were the HR Manager Europe (Head of HR) at Alorica from March 2018 to January 2020. Maria took full ownership for establishing, building up, and developing all departments in collaboration with the Site Director for a call center with an increase in staff from 3 to 300 over 10 months. Maria further grew the company by developing potential and current client relationships, pricing models and strategies, overseeing the delivery of campaign-specific KPIs and SLAs, etc. Maria also undertook company-level P&L responsibility, strategic budget, resource planning, and total reward strategies.

Maria provided HR leadership, management, and partnership with the business to ensure an organization with the talent, skills, competencies, reward, and functional alignment to deliver current and future needs as an integral member of the executive leadership team. Maria adopted a calm and logical approach when dealing with any complaints or issues, reaching rapid and satisfactory resolutions for all concerned to maintain excellent business relations. Maria was solely responsible for creating and implementing all HR and office processes and policies from scratch. Maria galvanized a dedicated team of 5 HRs to perform to their potential at all times by developing their professional, technical, and commercial capabilities. Maria headed up all functions including HR, employee experience, talent acquisition, compensation & benefit, compliance, and learning & development.

Maria kept channels of communication open and transparent between all departments and offered sound advice on any HR issues. Maria coached and collaborated with management and peers to develop their skill set, maximising staff potential and business contribution by presenting a motivating work environment. Maria ensured a robust social media presence by ramping up internal and external communications. Maria took charge of HR digitalization by implementing ATS, SmashFly, HRIS (Oracle), coaching tools, and a payroll system with recruitment chatbots and a new joiner’s orientation tool.

Maria Maslarova has a CIPD Level 5 Certificate in Human Resource Management from THE CHARTERED INSTITUTE OF PERSONNEL AND DEVELOPMENT, a Master's in Human Resources Management from the University of National and World Economy, and a Bachelor's in Labour Economics (Human Resources Management) from the University of National and World Economy. Maria also has a certification from IAPP - International Association of Privacy Professionals in Certified Information Privacy Professional - Europe (CIPP/E) and a certification from CIPD in CIPD Level 5 Certificate in Human Resource Management CHRM.

Maria Maslarova works with Thomas Gardiner - Head of Product Marketing, Daphné Rapin - CFO, and Josip Lisec - Head of Product. Maria Maslarova reports to Pierre Metrailler, CEO.