Mac Boom

Mac Boom is an accomplished customer success professional with extensive experience in managing client relationships and driving engagement. Currently serving as a Senior Customer Success Manager at Spring Health, Mac previously held positions at Pelago, Included Health, Businessolver, and GENESYS Systems Integrator. Notable achievements include enhancing member utilization by 36% and achieving 100% client retention and satisfaction at Pelago, managing a $1.5 million portfolio at Businessolver, and developing successful social media strategies at Farm Bureau Financial Services. Mac holds a Bachelor of Arts in Communication from the University of Iowa, fostering a solid foundation for collaboration and strategic communication across various organizations.