Shoaib Khan

Shoaib Khan is a skilled Software Support Specialist at Springer-Miller Systems since February 2014, specializing in tier II client support and troubleshooting database and interface issues. Previously, from 2012 to February 2014, Shoaib served as a Help Desk Analyst at IBM Canada Ltd., providing technical support to over 136,000 employees across numerous franchise supermarkets and head office locations, focusing on achieving high first call resolution rates to meet service level agreements. Shoaib holds a Post Graduate Diploma in Computer Systems and Networking from Centennial College, completed in 2012.