Syazwani Ibrahim

Syazwani Ibrahim is a skilled technical support professional with extensive experience in the IT sector. Currently serving as a Technical Support Specialist at Springer-Miller Systems since April 2019, Syazwani manages inquiries and resolves technical issues related to hospitality management systems, utilizing SQL and Foxpro for troubleshooting. Prior to this role, Syazwani worked at DXC Technology as a Virtualization Support Engineer, focusing on incident and change management across multiple regions, and held a position as a Monitoring Engineer at Hewlett Packard Enterprise, providing 1st Level Support for Cathay Pacific Airlines' server monitoring. Syazwani holds a Bachelor of Information Technology from Universiti Tun Hussein Onn Malaysia and a Diploma in Information Technology from Universiti Sultan Zainal Abidin.