Sophie Qiu

Sophie Qiu has extensive work experience in the field of customer success and account management. Sophie is currently the Lead Customer Success for Global Strategic Accounts at Sprinklr, where they lead customer success efforts in the APAC region. Prior to that, Sophie worked at Microsoft as a Senior Customer Success Account Manager, where they partnered with customers and account teams to plan customer engagements and programs. Sophie also worked at VMware Carbon Black as a Senior Customer Success Manager, where they focused on next-generation endpoint security. Sophie's previous experience includes roles at Cloudflare, Inc. as a Customer Success Manager, at ServiceSource as an Enterprise Customer Success Manager, at Lenovo as a Senior Global Service Fulfillment Lead, at Corning Incorporated as a Customer Service Representative, at Seabay International Freight Forwarding as an International Sales Manager, and at Canton Fair as a Student Translator Intern. Throughout their career, Sophie has demonstrated a strong ability to build and maintain relationships with customers, drive business success, and deliver exceptional customer service.

Sophie Qiu completed their Bachelor's degree in English Language and Literature from Guangdong Peizheng College from 2007 to 2011. In 2017, they furthered their education at the University of Wollongong, where they obtained their Bachelor's degree in Information Technology. Sophie Qiu then pursued a Master's degree in Business Administration at the University of Birmingham from 2018 to 2021, specializing in Business Administration and Management.

In addition to their academic achievements, Sophie Qiu also obtained various certifications. Sophie completed the "Azure Administration Essential Training" and "Learning Cloud Computing: Core Concepts" courses from LinkedIn in April 2021. Furthermore, in April 2017, they received certification in "Customer Success Management" from Gainsight.