Donna Heaton

Donna Heaton is a seasoned Customer Success Manager currently serving as a Strategic Customer Success Manager at Sprout Social, Inc. since November 2023. Previously, Donna held various roles at Tagger by Sprout Social and Channel Mum Ltd, including Senior Customer Success Manager for Large Enterprises and Head of Operations & Analysis, where responsibilities ranged from conducting executive business reviews to overseeing influencer marketing initiatives. Donna also has extensive experience in audience development and site management from tenure at Netmums, contributing to the development of customer service policies and ad operations. Donna holds a BA(Hons) in Cultural and Critical Studies from University College of Ripon and York St John.