Fallon Parke

Fallon Parke possesses extensive experience in customer success management, primarily within the B2B SaaS sector. Currently serving as Team Lead and Principal Customer Success Manager at Sprout Social, Inc. since August 2021, Fallon has established objectives and KPIs for the team while managing a significant portfolio of enterprise clients throughout their post-onboarding lifecycle. Previous roles at Indeed.com included managing client relationships and ensuring seamless experiences, as well as providing dedicated support. Earlier experience at Sky involved improving customer interactions through cross-departmental collaboration and technical support, and the beginnings of Fallon's career included work as cabin crew for Ryanair. Fallon holds diplomas in Supervisory Management and Project Management from IBAT Dublin and Dublin Business School, respectively.