Sprout Social
Lori-Ann Matthews is an experienced professional currently serving as a Customer Success Manager specializing in retention at Sprout Social, Inc. since June 2021. Prior to this role, Lori-Ann worked as a Sales Development Representative Trainee at re:work training, where skills in SaaS and technology sales methodologies were cultivated. Previously, Lori-Ann held positions including English Program Manager and Lead English Teacher at Orange County Public Schools, Education Project Coordinator at Huntington Learning Center, and Independent Education Consultant, gaining extensive experience in project management, client communication, and problem-solving. Lori-Ann holds a Master of Public Administration and Policy Analysis from American University, a Bachelor of Laws from UCL, and a Master's in Leadership from IOE - UCL's Faculty of Education and Society.
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Sprout Social
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Sprout Social offers deep social media listening and analytics, social management, customer care and advocacy solutions to more than 25,000 brands and agencies worldwide. Sprout’s unified platform integrates the power of social throughout every aspect of a business and enables social leaders at every level to extract valuable data and insights that drive their business forward.