Mandy Patterson

Mandy Patterson, MA, is an experienced professional in customer education and technical writing, currently serving as the Manager of Customer Education at Sprout Social, Inc. since February 2020. In this role, Mandy builds the customer education function within the Customer Marketing team, focusing on strategic and product education. Prior positions at Sprout include Education Content Manager and Senior Technical Writer, where Mandy established a technical communication vision and collaborated across teams to enhance technical content for end users. Additional experience includes roles at HealthCentral, Sertifi, PowerReviews, kCura, and Missouri State University, encompassing writing, teaching, and community engagement. Mandy holds a Master of Arts and a Bachelor of Science in Professional, Technical, Business, and Scientific Writing from Missouri State University.