Sprout Social
Melissa Viteri has extensive experience in customer support and client services, currently serving as Manager of Customer Support at Sprout Social, Inc. since August 2019. Throughout their tenure at Sprout Social, Melissa has progressed through roles including Bilingual Team Lead, Senior Bilingual Product Support Specialist, and Bilingual Product Support Specialist. Prior to this, Melissa was a Client Services Manager at Common Areas from April 2018 to June 2019, where responsibilities included guiding clients through their customer journey, fostering strong relationships, and promoting product adoption to meet operational priorities.
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Sprout Social
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Sprout Social offers deep social media listening and analytics, social management, customer care and advocacy solutions to more than 25,000 brands and agencies worldwide. Sprout’s unified platform integrates the power of social throughout every aspect of a business and enables social leaders at every level to extract valuable data and insights that drive their business forward.