Pamela Vallejo

Senior Customer Success Manager - Retention at Sprout Social

Pamela Vallejo is a seasoned customer success professional with extensive experience in account management and retention. Currently serving as a Senior Customer Success Manager at Sprout Social, Inc. since April 2021, Pamela has held multiple roles focused on managing customer relationships and driving business success. Previously, Pamela worked at Booking.com from May 2013 to October 2020, where responsibilities included managing key client relationships, acquiring new accounts, and serving as a primary contact for hotel partners to enhance operational performance across various regions in the Philippines. Earlier in the career at DirectWithHotels, Pamela provided hotel support and revenue management, identifying improvement opportunities through data analysis and quality assurance. Pamela holds a Bachelor of Arts in Mass Communication/Media Studies from San Sebastian College - Recoletos de Manila.

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Sprout Social

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Sprout Social offers deep social media listening and analytics, social management, customer care and advocacy solutions to more than 25,000 brands and agencies worldwide. Sprout’s unified platform integrates the power of social throughout every aspect of a business and enables social leaders at every level to extract valuable data and insights that drive their business forward.