Arnold Ybañez

Arnold Ybañez serves as the Vice President of Customer Experience at Spruce Power since September 2021, specializing in call center operations and enhancing customer experience. Prior experience includes pivotal roles at NextEra Energy Services and Redi Carpet, where Arnold successfully launched call center operations, implemented key performance indicators, and improved customer experience through strategic initiatives. A proven track record in managing relationships across teams, reducing customer churn, and leveraging data and speech analytics to drive efficiency is evident from tenures at Direct Energy, SupportChoice, Comcast, and other organizations. Arnold holds a Bachelor of Arts in Business Management from the University of Phoenix.